Frequently Asked Questions
Everything you need to know about shopping for electronics on Rakuten.
How do I earn Cash Back on my electronics purchases?
To earn Cash Back, simply sign in to your Rakuten account, search for your favorite electronics retailer, and click 'Shop Now'. We track your purchase automatically and credit your account once the store confirms the order.
Are the electronics sold on Rakuten covered by a warranty?
Warranty coverage depends on the specific merchant or brand you are purchasing from. Most new electronics include a standard manufacturer warranty, while refurbished items may offer limited merchant warranties. Check the product detail page for specific coverage information.
What is the return policy for defective gadgets?
Since Rakuten is a marketplace, return policies vary by seller. Generally, defective electronics can be returned within 15-30 days of delivery. We recommend reviewing the 'Shipping & Returns' tab on the product page before completing your purchase.
How long does shipping take for laptops and smartphones?
Standard shipping usually takes 3-7 business days. However, many of our electronics partners offer expedited shipping options at checkout. Tracking information will be provided via email as soon as your order ships.
Can I use multiple promo codes on a single electronics order?
Typically, only one promo code can be applied per order. However, you can still earn the listed Cash Back percentage even when using an eligible coupon code found on the Rakuten site.
Is it safe to buy high-value electronics through Rakuten?
Yes, we partner with reputable, verified retailers to ensure you receive authentic products. Additionally, our secure checkout process and buyer protection programs help ensure a safe shopping experience for high-value items.